Privacy Policy

1. Overview

CollabConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using CollabConnect, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Business information (for business accounts)
• Social media account details and follower counts (for influencer accounts)
• Profile pictures and bio information
• Campaign preferences and interests
• Communication records with us

Automatically Collected Information

• Device information (browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• IP address and location data
• Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third-party services you connect to your account, such as social media platforms for verification purposes.

3. How We Use Information

We use the information we collect to:

• Provide and improve our platform services
• Match businesses with relevant influencers
• Process transactions and manage subscriptions
• Send notifications about campaigns and platform updates
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

With Other Users

When you create a profile, certain information (name, business details, social media metrics) may be visible to other users for collaboration purposes.

With Service Providers

We share information with trusted service providers who help us operate our platform, including payment processors, email services, and analytics providers.

Legal Requirements

We may disclose information if required by law, court order, or to protect the rights and safety of our users and platform.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Secure hosting infrastructure
• Employee training on data protection

6. Cookies & Analytics

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

7. Meta (Facebook) Pixel

We use Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising and understand how users interact with our platform. This technology helps us improve our services and deliver more relevant advertisements.

What Data is Collected

When you interact with our platform, the Meta Pixel may collect the following types of data:

• User Actions (Events): Registration, subscription, payment completions, page views, search queries, and form submissions
• Device Information: Browser type, operating system, device type, and screen resolution
• Technical Data: IP address (used for geographic targeting), browser cookies, and pixel identifiers
• Page Information: URLs visited and referrer data

Events We Track

We use Meta Pixel to track the following standard events to optimize our advertising:

• Lead: When users begin onboarding or open application modals
• CompleteRegistration: When users complete account registration
• InitiateCheckout: When users start a payment or subscription flow
• Subscribe: When users successfully subscribe to a plan
• Purchase: When users complete one-time payments
• StartTrial: When users begin a free trial period
• ViewContent: When users view campaigns, profiles, or other content
• Search: When users search for campaigns or users
• SubmitApplication: When influencers apply to campaigns
• Contact: When users submit contact forms

How This Data is Used

Data collected by Meta Pixel is used to:

• Measure the effectiveness of our Facebook and Instagram advertisements
• Create custom audiences for advertising purposes
• Optimize ad delivery to reach users most likely to take action
• Understand user behavior to improve our platform

Opting Out

You can control how Meta uses your data for advertising through:

• Facebook Settings: Adjust your ad preferences at facebook.com/settings/?tab=ads
• Digital Advertising Alliance: Opt out at optout.aboutads.info
• Browser Settings: Block third-party cookies or use browser extensions that block tracking pixels

For more information about how Meta processes your data, please review Meta's Privacy Policy.

8. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for optional data processing

To exercise these rights, please contact us at privacy@collabconnect.com.

9. Children's Privacy

CollabConnect is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately.

10. International Users

CollabConnect is based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the US.

By using our services, you consent to the transfer of your information to the US and the processing of your information in accordance with this Privacy Policy.

11. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: